Dhak88 Privacy Policy — Our Commitment to Protecting Your Data

01. Introduction & Scope

Dhak88 (https://dhak88.bet) is a trusted online betting and gaming platform. Our Privacy Policy explains what personal data we collect, how it is used, and the measures we take to keep it secure.

This Privacy Policy applies to the dhak88 website, mobile application, and all related services. By using our platform, you agree to this Privacy Policy — please read it carefully.

We may update this policy at any time. For significant changes, you will be notified by email or platform notification. The date of the latest update will always be shown at the top of the page.

02. What Data We Collect

Dhak88 collects the following types of information to provide you with our services. We only ask for what's necessary — nothing more.

The above information may be collected directly from you (at registration), automatically (during website use), or through third parties (transaction confirmations from payment gateways).

03. How Your Information Is Used

Dhak88 uses your data only for specific, lawful purposes. We never use your information unnecessarily.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposits, withdrawals, and betting transactions.
• Contact: For important updates, promotional offers, and customer support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory and compliance requirements.
• Service Improvement: For analytics and research to improve your experience.
• Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support.

04. Data Sharing & Third Parties

Dhak88 never sells your personal data. However, limited information may be shared with trusted partners in certain circumstances:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, and our banking partners.
• Identity Verification Services: With authorized verification agencies to complete the KYC process.
• Legal Authorities: In response to lawful requests from courts or government regulatory authorities.
• Fraud Prevention: With security partners to detect unauthorized activity.

All third-party partners are contractually bound to uphold our privacy standards. They receive only the data necessary for their specific function — not your full profile.

05. Cookies & Tracking Technologies

Dhak88 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly. We do not use any cross-site tracking or third-party advertising cookies.

06. Data Security Measures

Dhak88 maintains multiple layers of security to keep your data safe:

• TLS 1.3 encryption is used for all data transmissions.
• Passwords are stored using bcrypt hashing — never in plain readable text.
• Two-Factor Authentication (2FA) is available.
• Accounts are automatically locked upon detection of suspicious login attempts.
• Regular third-party security audits, including penetration testing, are conducted.
• Our data centers are monitored 24/7 with both physical and cybersecurity surveillance.

In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.

07. Your Data Rights

As a dhak88 account holder, you are entitled to the following rights:

• Right to Access: You may request access to the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your data in a portable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise these rights support@dhak88.bet Email us at the address below. We typically respond within 30 business days.

08. Data Retention Periods

Dhak88 does not retain your data longer than necessary. Retention periods are determined based on the type of data:

• Active account data — retained for as long as the account remains active.
• Transaction records — retained for a minimum of 5 years as required by law.
• KYC documents — retained for up to 7 years after verification.
• Log files & security data — retained for up to 1 year.
• Closed account data — retained for 3 years from the date of closure.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to any individual.

09. Protection of Minors

Dhak88 strictly prohibits registration and use of its services by anyone under the age of 18. We never knowingly collect data from minors.

• Age verification is conducted at the time of registration.
• If there is any doubt, a national ID or birth certificate may be requested.
• If any minor's data is detected, the account will be immediately closed and all associated data deleted.

If you believe a minor is using our platform, please notify us immediately at support@dhak88.betto report it.

10. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@dhak88.bet
• Subject: Send us a message with the subject "Privacy Request"
• Response Time: Typically 2–5 business days

We take every complaint seriously and work to resolve it as quickly as possible. Your trust and satisfaction are our top priorities.